🔧 Collision IQ Consulting – Body Shop Assessment Framework

Mission:Exclusive insight. Measurable improvement. Total industry dominance.

1. Initial Discovery & Context Setting

• Client Profile:

  • Location, shop size, DRP affiliations, OEM certifications, key management contacts.

• Objective Alignment:

  • Define the shop’s short- and long-term goals (e.g., increased throughput, margin growth, DRP acquisition, staff training).

• Confidentiality Agreement

2. Departmental Operational Review

🔹 A. Reception / Front Office

• Scheduling Process:

  • How are bookings managed?

  • Is there backlog or customer dissatisfaction?

• Customer Updates:

  • Are updates proactive, structured, and consistent?

• Adjuster Interaction:

  • Communication flow with insurers – efficient or disruptive?

• Use of Information:

  • How well is customer and vehicle data gathered, stored, and transferred into production?

🔹 B. Estimating Department

• Estimator Coverage & Flow:

  • Ratio of estimators to vehicles.

• Accuracy & Supplement Management:

  • How many supplements are being written? Are initial estimates comprehensive?

• KPI Tracking:

  • Close ratio, approval time, supplement cycle.

• Insurer Compliance:

  • How well do estimates meet DRP or insurer expectations?

🔹 C. Production Department

1. Body

• Skill Distribution & Labor Efficiency:

  • Are technician levels aligned with job complexity?

• Work Flow & Staging:

  • Is the floor optimized for flow or congested/disjointed?

• Cycle Time Bottlenecks:

  • Where are delays occurring?

• Accountability & Job Ownership:

  • Is work tracked by tech or team?

2. Paint

• Paint Booth Scheduling:

  • Are booths under- or over-utilized?

• Color Matching & Prep Standards

• QC and Reworks:

  • What’s the rework rate? Are defects logged?

3. Detail / Quality Control

• Final Inspection Process

• Delivery Preparation Timeline

• Customer Satisfaction Readiness

🔹 D. Parts Department

• Ordering Process:

  • Timing, accuracy, returns.

• Receiving & Labeling System

• Storage Efficiency

• Communication with Production

  • Are delays in parts affecting vehicle progress?

🔹 E. Supplement & Admin Flow

• Admin Workload

• Supplement Turnaround Times

• Follow-ups & Insurer Communication Efficiency

3. Technology & Information Systems

• Shop Management System (SMS):

  • Usage level, integration, reporting accuracy.

• Digital Tools:

  • Photo capture, estimating, parts portals.

• Data Capture for KPI Monitoring:

  • What’s being tracked? What’s missing?

4. Staffing & Organizational Structure

• Roles & Responsibilities Clarity

• Labor Allocation by Department

• Training Gaps

• Attendance and Productivity Challenges

5. Facility & Layout Review

• Space Optimization:

  • Flow of vehicles, technicians, and parts.

• Safety & Cleanliness

• Customer Area Experience

6. KPI Review & Benchmarking

• Throughput / Cycle Time

• Gross Profit Margins (Labor & Parts)

• Touch Time

• Capture Rate

• Rework Rate

• Customer Satisfaction Scores (CSI)

7. Opportunity Mapping

• Create a visual map of:

  • Pain Points

  • Workflow Disruptions

  • Quick Wins vs. Long-Term Strategies

8. Strategic Recommendations

• Process Improvements

• Technology Integration

• Staff Realignment / Training

• Revenue-Boosting Tactics

• Scalable SOP Implementation

• Quarterly Progress Targets

9. Proposal for Ongoing Optimization Support

• Phased Improvement Plan

• Team Training Modules

• Monthly or Quarterly Audits

• ROI Tracking for Implemented Changes Describe important details like price, value, length of service, and why it’s unique. Or use these sections to showcase different key values of your products or services.

10. Conclusion & Expected Results

Collision IQ Consulting provides more than just an assessment — we deliver a strategic roadmap for measurable and sustainable performance gains. Based on the findings and gap analysis, the following improvements are realistic and expected within 60–90 days of implementation:

✅ Expected Results Example

Current Average Target Goal Expected Uplift Technician Efficiency 85–100% 150–200% +65–100% Touch Time 2.5 hrs/day 4.0–4.5 hrs/day +60–80% Cycle Time 12–14 days 8–10 days +25–35% Gross Profit (Labor) 42–48% 55–65% +10–25% Rework Rate 5–7% < 2% ↓60%+ Supplement Frequency 45–55% < 35% ↓ by 20%

🚀 What Your Team Can Expect

• Increased vehicle throughput without facility expansion

• Improved morale and accountability through role clarity and feedback loops

• Higher DRP & insurer confidence, driven by cycle and QC improvements

• Real-time performance tracking, allowing proactive decision-making

• Scalable SOPs for future locations or growth models

“You don’t fix cars — you move high-value data, people, and decisions through a controlled system. We build that system.”
-Collision IQ Consulting-